In preparation for the 2023 Population and Housing Census, the National Population Commission (NPC) has launched an integrated call center at its headquarters in Abuja.
The Executive Chairman of the Commission, Hon. Nasir Isa Kwarra, while unveiling the Call Center explained that the inauguration of the center, ahead of the actual enumeration of persons in April 2023, is a clear indication of the commitment of the Commission to conduct a people-oriented 2023 Population and Housing Census.
Hon. Kwarra, added that the launch of the center was also yet another major step towards making the 2023 Census a resounding success, even as he underscored the Commission’s commitment to providing demographic data for national planning.
The NPC boss stated that the Commission is putting on a platform for constant interaction between the Commission and the people through which information can be obtained, clarified and feedback received on the census process.
He disclosed that the Call Center is equipped with modern information and communication technology facilities for video conferencing, emails and telephony to facilitate effective communication for the success of the 2023 Population and Housing Census.
NPC Boss assured Nigerians that the Commission was poised on delivering a credible and reliable census that would be acceptable to Nigerians and the result would serve as a tool for development and socio-economic planning for the country.
He continued: “This call center will serve as the information hub for a seamless interface between the Commission and members of the public before, during and after the census exercise.
“Enquiries from members of the public to the Commission about the census process, on-the-field activities and other censuses frequently asked questions are expected to be responded to by trained personnel.
“To us in the Commission, the quality of staff that will perform this assignment is critical in ensuring that the noble objectives for establishing the call center are achieved.”
Also speaking, the Census Manager, Dr. Inuwa Jalingo, said the call center is designed with a robust technology that can handle multiple calls and manage all call routing.
Dr. Jalingo added that the call center daily activities are managed by the T-Replica Call Center and call management application designed to control and manage calls, manage agents, and generate call analytics and reports to a very granular level.
In a remark, the UNFPA Country Representative, Ms. Ulla Elizabeth Mueller, said the UNFPA is working closely with Nigeria to support the implementation of the 2023 Population and Housing Census and other key population and development activities in Nigeria.
Meanwhile, the newly released hotline to call is 070002346787 or 07000CENSUS.